Customer Relationship Management System By InIT

Today’s businesses face a lot of competition. To survive in it requires loyal customers. One way to increase customer loyalty is to provide good service by which they are less likely to look to alternative suppliers for their needs. Both retaining customers and building relationships with other value- adding allies is critical to corporate performance. Here arises the importance of CRM.

Customer relationship management (CRM) is a system for managing a company’s interactions with current and prospective customers which is of utmost importance to service providers and call centers. Our attempt to use technology to organize, automate and synchronize sales, marketing, customer service and technical support gave birth to ServIT. And today this product is running successfully in many companies in Kerala and Middle East Countries.

Despite the general notion that CRM systems were created for the customer-centric businesses, they can also be applied to B2B which generally requires a different CRM software. However, our ServIT will cater the needs of both B2C and B2B environments!!!

ServIT is the unique automated system to automate the CRM systems. In simple words it will record and update each customer call to your office and allocate/ review its progress. Thus your dream of front office automation can also be realized with ServIT. Generation and updation of contracts like ASC, AMC, Preventive Maintenance etc have been made simple in ServIT. Above all, the income and expenditure if any of a customer call can also be tracked in ServIT.

Advantages of ServIT

For Your Customer
  • bulletProduct/Service billing
  • bulletSMS/Mail Alert for every stage of a job
  • bulletHistory of service provided
  • bulletContract renewal reminders
For Your Employees
  • bulletEnables Allocation of the work uniformly among the employees
  • bulletPriority based daily work list
  • bulletJob Card Printing
  • bulletAutomatic Route generation
For Your Products
  • bulletBefore and After sales Call tracking
  • bulletUsage/ Purchase of Raw Materials and Spares against calls
  • bulletAutomatic Generation of Contract Calls
  • bulletSearch and status updation made simple using barcoding system
For you
  • bulletAll reports at your finger tips
  • bulletDecreases the Service Response Time and thereby ensures customer satisfaction
  • bulletPrompt and Structured organizational functions
  • bulletEfficient Product services
For Your Managers
  • bulletEase in allocating jobs/ calls to employees
  • bulletStage wise Tracking of each Call Status
  • bulletEnables employee job tracking whereby their efficiency and accruacy can be measured
  • bulletEnsures positive relationship with customer
  • bulletTracking of in-house/ outbound service of products

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Our clients

  • Proton
    Best Pest