Today’s businesses face a lot of competition. To survive in it requires loyal customers. One way to increase customer loyalty is to provide good service by which they are less likely to look to alternative suppliers for their needs. Both retaining customers and building relationships with other value- adding allies is critical to corporate performance. Here arises the importance of CRM.
Customer relationship management (CRM) is a system for managing a company’s interactions with current and prospective customers which is of utmost importance to service providers and call centers. Our attempt to use technology to organize, automate and synchronize sales, marketing, customer service and technical support gave birth to ServIT. And today this product is running successfully in many companies in Kerala and Middle East Countries.
Despite the general notion that CRM systems were created for the customer-centric businesses, they can also be applied to B2B which generally requires a different CRM software. However, our ServIT will cater the needs of both B2C and B2B environments!!!
ServIT is the unique automated system to automate the CRM systems. In simple words it will record and update each customer call to your office and allocate/ review its progress. Thus your dream of front office automation can also be realized with ServIT. Generation and updation of contracts like ASC, AMC, Preventive Maintenance etc have been made simple in ServIT. Above all, the income and expenditure if any of a customer call can also be tracked in ServIT.